We’ve all been there—facing a manual packed with technical jargon and overly complicated instructions. It’s frustrating! But when it comes to homeowners setting up their new smart thermostat, it doesn’t have to be that way. Your goal as a technical writer? Make their...
Ever opened a product manual and felt completely lost? You’re not alone. Homeowners need to figure out how to set up their new smart thermostat. HVAC technicians also have to troubleshoot complex installations. The secret to effective documentation lies in knowing...
When users open technical documentation, they’re not just looking for instructions—they’re seeking clarity, confidence, and direction. An effective introduction is the gateway to the entire manual. It provides users with the context they need to understand the system....
Why Should You Care About Storytelling in Technical Manuals? When you think about storytelling, you probably imagine novels, movies, or even great marketing campaigns—but operations and maintenance (O&M) manuals? Not so much. However, storytelling isn’t just for...
Keyword: Job Market Oversaturation Introduction The modern job market is grappling with significant challenges, particularly oversaturation. As a technical writer, I frequently receive multiple calls and emails from recruiting firms about the same position. The...