Picture this: an HVAC technician is on-site installing a smart thermostat, and the clock is ticking. They reach for the manual, only to find a confusing mess of overly detailed instructions. Frustrating, right? That’s where quick-reference guides come in. They’re the...
We’ve all been there—facing a manual packed with technical jargon and overly complicated instructions. It’s frustrating! But when it comes to homeowners setting up their new smart thermostat, it doesn’t have to be that way. Your goal as a technical writer? Make their...
Ever opened a product manual and felt completely lost? You’re not alone. Homeowners need to figure out how to set up their new smart thermostat. HVAC technicians also have to troubleshoot complex installations. The secret to effective documentation lies in knowing...
When users open technical documentation, they’re not just looking for instructions—they’re seeking clarity, confidence, and direction. An effective introduction is the gateway to the entire manual. It provides users with the context they need to understand the system....
Why Should You Care About Storytelling in Technical Manuals? When you think about storytelling, you probably imagine novels, movies, or even great marketing campaigns—but operations and maintenance (O&M) manuals? Not so much. However, storytelling isn’t just for...
Keyword: Job Market Oversaturation Introduction The modern job market is grappling with significant challenges, particularly oversaturation. As a technical writer, I frequently receive multiple calls and emails from recruiting firms about the same position. The...
Keyword: AI and Communication Skills With the rise of artificial intelligence (AI), human communication skills are facing unprecedented challenges. The convenience of AI-driven tools often leads to a decline in our ability to articulate thoughts. It also reduces our...
Emily had always loved the first snow of the season. It was soft and delicate, covering the streets in a white blanket that made the world seem quiet and clean. She wrapped her scarf tighter around her neck as she walked toward her favorite café. Her bag swung lightly...
Introduction Remote work has sparked one of the most significant shifts in modern business. While many industries have embraced this new model, some continue to push back, driven not by practical limitations but by fear, tradition, and, in some cases, financial...