Articles

Welcome—glad you stopped by. The Articles page is where I share practical advice, real-world stories, and insights on technical writing, documentation, and information design. Whether you’re just starting out or looking to sharpen your skills, there’s something there for you.

Final Check: Testing Documentation for Clarity and Success

You’ve written the document. It’s structured, formatted, and reviewed. But is it actually clear? The final step in any writing process is testing. What makes sense to you might not make sense to the reader. A well-written document isn’t just technically correct; it...

When Writing Fails: Common Pitfalls That Hurt Usability

Technical writing isn’t about sounding smart—it’s about making things work. When users struggle, it’s rarely because they lack intelligence. It’s because the writing failed them. Here’s where things go wrong and what to do instead. 1. The Instructions Don’t Match...

The Flow of Documentation: Organizing for the User’s Mind

Have you ever opened a document and immediately felt lost? The information is all there, but something about the way it’s arranged makes it hard to follow. That’s a structuring problem, not a content problem. Good documentation doesn’t just give information—it guides...

The Hidden Costs of Poor Documentation: How It Impacts Your Business Reputation and Revenue

Imagine a frustrated customer returning your product because they couldn't...

The Myth of “Anyone Can Write”: Why Technical Writing Requires Expertise

Imagine this scenario: A development team has just rolled out a highly...

What Is Technical Writing? Bridging Complexity and Clarity

Introduction: Demystifying Technical Writing Technical writing plays a...

How to spot an Automated Employment Decision Tools (AEDTs) vs. Applicant Tracking Systems (ATS)

In today's competitive job market, organizations increasingly rely on...

The Realities of a Technical Writing Career: Beyond the Perks

Keyword: Technical Writing Career Challenges Technical writing is often marketed as a flexible and appealing career path. It comes with promises of remote work, travel opportunities, and access to a variety of industries. And while there are perks to being a technical...

The Impact of AI on Human Connection: Why Communication Skills Matter More Than Ever

Keyword: AI and Communication Skills With the rise of artificial intelligence (AI), human communication skills are facing unprecedented challenges. The convenience of AI-driven tools often leads to a decline in our ability to articulate thoughts. It also reduces our...

How to Structure Step-by-Step Procedures in Technical Manuals for Maximum Clarity and Usability

Creating effective, clear procedures in a technical manual is essential for guiding users accurately and minimizing the chance of errors. While it may seem straightforward to write step-by-step instructions, many writers fall into the trap of combining too many...

Adapting Your Resume for Each Job (Without Keyword Stuffing)

When applying for jobs, it’s tempting to fill your resume with every skill and keyword from the job description. But stuffing keywords can make your resume feel forced and unnatural. Instead, focus on adapting your resume for each application in a way that feels...

How to Write Engaging Video Titles and Thumbnails

Keyword: Engaging Video Titles and Thumbnails Your video title and thumbnail are the first impressions your content makes. They are your gateway to clicks, views, and engagement. A poorly crafted title or unappealing thumbnail can leave your hard work unseen. An...

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